Privacy + Refunds

Privacy Policy
We respect your right to privacy. At RAW Fitness Limited we collect only the information necessary for us to complete your order or to send your order to you. The information we may collect includes your name, gender, email address, shipping address, and billing address. RAW Fitness Limited does not store your credit card information.

 

Price and Style
Prices are subject to change without notice. All merchandise will be shipped at prices effective at time of invoicing.

Returns Policy
If you're not satisfied with your purchase, you can return the item(s) for an exchange or credit;

All returns must be made within 10 working days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.

 In order to process your return as quickly as possible, please include your name, email address and order number. Please indicate what you are returning, the reason why and whether you require an exchange or credit.

 The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt. Please note this does not apply to international orders.

Online orders can be returned to:

RAW Fitness Limited
6/47 Totara Street
Mount Maunganui 3116

 Any purchases from RAW Fitness HQ and orders picked up from HQ must be returned there.


International Returns
If you are not satisfied with your purchase, please contact info@rawfitnessbop.com before returning the item(s) for an exchange (Unfortunately we do not offer refunds or credits on international returns).

Please note: Under no circumstances will RAW Fitness Limited contribute or reimburse any courier or customs/duty costs when sending back unwanted item(s).